Freight Policy

If you have requested to take out indemnity insurance and the goods have been damaged or broken in transit then notify us immediately. You will bear the risk of loss or damage to the goods, unless we have agreed to insure the item, in which case we are liable to pay you only up to the limit of the agreed insurance. We do not cover return freight expenses on warranty or 7 day return claims. You will bear the risk of loss or damage to the returned goods, unless we have agreed to indemnity insurance for the item, in which case we are liable to pay you only up to the limit of the agreed insurance. You will always bear all risk of loss or damage arising in connection with the goods. We will not be liable for any delay, loss or damage arising from the supply of or failure to supply service (including deterioration, mis-delivery or failure to deliver goods), for any reason whatsoever including breach of contract and negligence. We and any agents and subcontractors used by us have the benefit of these exclusions and limitations of liability even if any loss or damage arises for any reason whatsoever. Whilst our couriers will make every endeavor to deliver your parcel, there may be instances where a collection card will be left. Should this occur, the onus will be on the customer to arrange collection or re-delivery with the courier. Unfortunately we are unable to accept re-delivery charges. Insurance will not be included on any items unless you instruct us to do so on checkout by requesting the insurance option.

VERY IMPORTANT- Before signing the drivers delivery receipt – you MUST Unpack and Inspect the board thoroughly or otherwise write ‘SUBJECT TO CHECK” on the Delivery Docket & then check for any signs of damage that may have occurred during transit. All shipments are fully protected against damage PRIOR to you signing, however your signature constitutes your final acceptance of the merchandise “AS IS” from the freight company and releases them from any further responsibility. Absolutely no claims or returns can be made after final acceptance from the freight company so please be sure you are completely satisfied with your board prior to signing for it. If you have any questions or are not completely satisfied with the condition of your board upon arrival, call us immediately at 0415 228 026 and refuse the shipment from the driver.